We aim to provide a great shopping experience for all our customers. However, we understand that sometimes products may not meet your expectations. If you are not satisfied with your purchase from Promo Luxury Watch, you can request a refund following the steps outlined below.
Refund Policy
- You can request a refund within 14 days of receiving your order.
- Products must be returned in their original, unused condition with all tags and packaging intact.
- Shipping costs are non-refundable, but we will refund the purchase price of the item(s).
- Refunds will be issued to the original payment method used for the purchase.
- If you request a refund due to our error such as damaged item, wrong item sent, we will cover the cost of return shipping. Otherwise, you will be responsible for paying for your shipping costs for returning your item.
Custom or personalized orders are not eligible for refunds.
Refund Methods
We offer the following refund methods:
- Original Payment Method: If you paid by credit/debit card, PayPal, or another online payment method, your refund will be issued to that same payment method.
- Store Credit: If you prefer, we can issue a store credit that can be used for future purchases on our website.
How to Request a Refund
First, please fill the form below correctly. Provide your order number, a brief explanation of why you’d like a refund, and any other relevant details.
Once our team has approved your refund request, you’ll need to return the item(s) to us. Please use a traceable shipping method and keep your tracking number. Once we receive and inspect your returned item(s), we will process your refund. Refunds are typically issued within 5-7 business days.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help ensure you’re fully satisfied with your Promo Luxury Watch purchase.