Who we are
Our website address is: https://promoluxurywatch.com.
Welcome to Promo Luxury Watch. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.promoluxurywatch.com. Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Refund policy
At Promo Luxury Watch, we strive to provide a seamless shopping experience and ensure customer satisfaction. If you have placed an order with us but have not received the product you ordered, we have a refund policy in place to address such situations. Here are the key points regarding our refund policy:
- Non-Delivery of Order: If you have not received the product you ordered within the specified delivery timeframe, we encourage you to contact our customer support team. We will investigate the matter and take appropriate steps to resolve the issue.
- Verification Process: In cases of non-delivery, we may initiate a verification process to confirm the status of the shipment. This process may involve contacting the shipping carrier and reviewing tracking information to determine the whereabouts of the package.
- Refund Eligibility: If it is determined that the product has not been delivered as per your order, we will proceed with the refund process. Refunds will be issued for the full purchase amount, including any applicable shipping charges, within a reasonable timeframe.
- Refund Options: Depending on your preference and the circumstances of the non-delivery, we may offer a refund in the original form of payment used during the purchase or provide store credit for future purchases. Our customer support team will work with you to determine the most suitable refund option.
- Refund Processing Time: Once the refund is approved, it may take a certain amount of time for the funds to be credited back to your original payment method or for the store credit to be issued. The exact processing time may vary depending on factors such as your bank or payment provider.
- Communication and Assistance: Throughout the refund process, our customer support team will keep you informed and assist you in a timely manner. We are committed to addressing your concerns and ensuring a satisfactory resolution.
Information We Collect
Personal Information: We may collect personal information from you, such as your name, email address, phone number, shipping address, and payment information when you place an order.
Non-Personal Information: We may also collect non-personal information about you, such as your IP address, browser type, operating system, and browsing preferences. This information is collected automatically through the use of cookies, web beacons, and other tracking technologies.
Use of Information
We may use the information we collect from you for various purposes, including:
- Processing and fulfilling your orders.
- Communicating with you about your orders, inquiries, and account-related activities
- Providing customer support and addressing your concerns
- Personalizing your shopping experience and recommending products based on your preferences
- Analyzing and improving our Website’s functionality, user experience, and product offerings
- Protecting against fraudulent or unauthorized transactions
- Enforcing our Terms and Conditions and protecting our rights and the rights of our users.
Disclosure of Information
We may share your information with third parties in the following circumstances
- With service providers who assist us in operating our business and providing the Website’s features and services
- With shipping carriers to facilitate the delivery of your orders
- With payment processors to process your payments securely
- With our affiliates, subsidiaries, and business partners for marketing and promotional purposes, subject to your consent where required by applicable law
- To protect our rights, property, or safety, as well as the rights, property, or safety of our users or others
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
- Secure Payment System: We utilize a secure payment system that employs industry-standard encryption and security measures to safeguard your payment details. This ensures that your financial information, such as credit card numbers, is protected during transmission.
- PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS) requirements. PCI-DSS is a set of security standards established by major card brands to ensure the secure handling of credit card information. By complying with PCI-DSS, we maintain a secure environment for processing, storing, and transmitting payment data.
- Trusted Payment Processors: We partner with reputable payment processors that have robust security measures in place to safeguard your payment information. These processors employ encryption, tokenization, and other security protocols to protect sensitive data.
- Limited Data Retention: We only retain your payment information for as long as necessary to process your transactions and comply with legal obligations. We do not store your full payment card details on our systems after the transaction is completed.
- Regular Security Audits: We conduct regular security audits and assessments to identify and address any vulnerabilities in our systems. This helps us maintain the highest level of security for your payment information.
- SSL Encryption: Our Website uses Secure Sockets Layer (SSL) encryption technology to establish a secure connection between your device and our servers. This encryption ensures that your payment information is transmitted securely over the internet.
- Secure Checkout Process: Our checkout process is designed to protect your payment information. We employ security features such as secure forms, encrypted transmission, and additional authentication methods to prevent unauthorized access to your payment details.
Your Choices
You can update, correct, or delete your personal information by contacting us directly. You may also unsubscribe from our marketing communications by following the instructions provided in the emails.
You may choose to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to access certain features of our Website.
Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected personal information from a child under the age of 16, please contact us immediately, and we will take appropriate steps to remove the information from our records.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our Website with the new effective date. Your continued use of the Website after any such changes constitutes your acceptance of the revised Privacy Policy.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.